HELP FILE
With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac or PC. GoToAssist for Android comes with free 24/7 Global Customer. Remove the Zoom Plug-In for Outlook. Open Outlook’s desktop application. Click File, then Options. Near the bottom of the window, from the Manage dropdown choose COM Add-ins from the drop-down menu, then click Go. On the COM Add-ins window, de-select all items except Zoom Outlook Plug-in. Download GoToAssist to your computer in order to join screen-sharing sessions without going through www.fastsupport.com. Download configuration instructions for Agents here Download Powered by LogMeIn ®. New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac.
Download the GoToAssist Corporate Customer Standalone Apps
Customers can join Phone Mode support sessions without going to a customer portal by using the GoToAssist Corporate Customer standalone application (.exe for Windows and .dmg for Mac). The file launches a standalone customer application in which customers can enter the 9-digit session code and click Start Support Session to download the GoToAssist Corporate Customer application (if not already pre-installed) and launch the customer directly into session. 1909 argentine mauser serial numbers.
The standalone application is a self-contained desktop app that can be saved to the customer's computer and be double-clicked to launch (i.e., it does not need to be installed). It can also be distributed, meaning that administrators can embed it on their own website, provide it via network sharing or even deploy it to customers.
Note: To support customers that join standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later.
Download the GoToAssist Corporate Customer Standalone apps
Note: This feature is available to managers only.
Download Gotoassist App
Gotoassist Mac Client
Gotoassist Corporate Download Mac
The standalone desktop apps be accessed and downloaded via the Management Center.
- Log in at https://broker.gotoassist.com/manager.
- Click Downloads in the left-navigation.
- Click Download Customer Application for Pre-Installation.
- Click the Download link next to the desired version and build.
- On the Standalone Application for PhoneMode tab, click Download Windows application or Download Mac application.
